AI Email Inbox Auto Responder With Make.com And Chat GPT
Download the Make.com blueprint to build an automated email answering system that drafts context-aware replies using ChatGPT.
Importing this blueprint? Follow the Make.com guide — credentials, test runs, and common pitfalls.
Open import docs →Download Integration Assets
Import this editorially reviewed blueprint directly into your Make.com dashboard.
Connected Apps
Interactive Workflow Canvas
Drag nodes vertically to re-order execution sequence. Edit or add steps to customize your blueprint.
Execution Steps
-
Watch New Emails
Gmail module triggers when a new email arrives in your inbox or a specific labeled folder.
Gmail -
Analyze & Draft with ChatGPT
GPT-4o reads the email, checks it against company policy, and drafts a contextual response.
ChatGPT (GPT-4o) -
Log Transaction
Appends the original email details and the drafted AI response to a Google Sheet for auditing.
Google Sheets -
Create Draft or Auto-Send
Gmail drafts a response inside the original email thread, allowing you to review before sending (or auto-sends directly).
Gmail
Prompt Customizer Sandbox
Variables
You are an expert customer relations assistant for a company called [Company_Name].
Draft a helpful, professional, and concise reply to the following customer email:
Subject: {{ 1.subject }}
From: {{ 1.from }}
Body: {{ 1.body }}
Company FAQ reference:
- Refund policy: We offer a [Refund_Policy].
- Support hours: [Support_Hours].
If the customer asks a technical question not covered in our FAQ, let them know that you are escalating this to our support team and they'll hear back within 24 hours.
Draft a response and sign it off as "[Company_Name] Virtual Assistant". Do not include any brackets or placeholders.
Responding to repetitive customer queries takes up valuable time that could be spent building your product or closing deals.
This workflow connects your Gmail inbox directly to OpenAI’s GPT-4o, drafting responses to common inquiries automatically. By saving the message as a draft first, you retain final editorial control before the message is sent.
Prerequisites
- A Make.com account (formerly Integromat)
- OpenAI API key (with access to GPT-4o)
- A Google account (Gmail & Google Sheets)
Setup Guide
- Import Blueprint: Download the Make.com blueprint file and upload it to a new scenario.
- Authorize Integrations: Authenticate Gmail and Google Sheets. Connect your OpenAI API key in the OpenAI module.
- Set Up Google Sheets Log: Create a sheet with columns:
Date,Sender,Subject,Body,AI Draft. Map the fields in the Google Sheets module. - Test & Run: Send a test email to your inbox, verify the draft is correctly generated in your Gmail drafts folder, and toggle the scenario to Active.
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